The small print, in plain words
Legal and policies
Everything we have written down about how we sell, what we hold about you, and how we run the shop. Each document says which version it is and when it last changed, and keeps its own history.
Buying from us
- Terms of saleVersion 2.10 · 13 October 2026How buying from us works: ordering, prices, the flowers, delivery, changes and refunds, gift vouchers, subscriptions, courses and events.
- Complaints policyVersion 1.0 · 18 September 2026How to tell Flower & Glory when something has gone wrong, by email, phone or in the shop, what we will do about it and how quickly we will do it.
- Refunds and our flower guaranteeVersion 1.2 · 13 October 2026Your rights when something you bought from us arrives damaged or is not right, and the promise we make about fresh flowers on top of them.
- Review policyVersion 1.0 · 24 September 2026How we collect reviews, when they appear, the reward for one, what we take out, why we might decline one, and how to change yours.
- Wedding and event booking termsVersion 1.1 · 13 October 2026How a wedding or event is booked: the consultation, the quotation, the deposit, the balance, changes, hired items and cancelling.
Your data and this website
- Privacy noticeVersion 2.17 · 13 October 2026What we collect when you buy from us or read this website, why, who else sees it, how long it is kept, and what you can ask us to do about it.
- CookiesVersion 2.2 · 3 October 2026What this website stores on your device, what each thing is for, and how to change your answer.
- Accessibility statementVersion 1.0 · 18 September 2026How accessible flowerandglory.co.uk and the Sevenoaks shop are, what we know is not yet right, and how to get help or tell us about a problem.
- CCTV policyVersion 1.0 · 18 September 2026Whether the shop in Sevenoaks uses cameras, why, who can see the pictures, how long they are kept, and how to ask for footage of yourself.
How we do business
- Anti-bribery and corruption policyVersion 1.0 · 18 September 2026Flower & Glory does not give or take bribes. This policy says what that means for our staff, for our suppliers and for our customers.
- Environmental and sustainability policyVersion 1.1 · 28 September 2026What Flower & Glory does about flowers, floral foam, packaging, the van, waste, water and chemicals, and what it has not done yet.
- Equality, diversity and inclusion policyVersion 1.0 · 18 September 2026How Flower & Glory treats the people who work here, shop here and learn here fairly, and what to do if you think we have fallen short.
- Modern slavery statementVersion 1.0 · 18 September 2026Our voluntary statement on keeping forced labour, child labour and human trafficking out of Flower & Glory and its supply chains.
- Supplier code of conductVersion 1.0 · 18 September 2026What Flower & Glory expects of every business it buys from, from the growers to the packaging, and what happens if a supplier falls short.
Written by the studio in plain words; none of it is legal advice. If you cannot find what you need, get in touch and a person will answer.