The small print, in plain words
Legal and policies
Everything we have written down about how we sell, what we hold about you, and how we run the shop. Each document says which version it is and when it last changed, and keeps its own history.
Buying from us
- Terms of saleVersion 2.5 · 28 September 2026How buying from us works: ordering, prices, the flowers, delivery, changes and refunds, gift vouchers, subscriptions, courses and events.
- Complaints policyVersion 1.0 · 18 September 2026How to tell Flower & Glory when something has gone wrong, what we will do about it and how quickly.
- Refunds and our flower guaranteeVersion 1.1 · 28 September 2026Your rights when something you bought from Flower & Glory is not right, and the promise we make about fresh flowers on top of them.
- Review policyVersion 1.0 · 24 September 2026How we collect customer reviews, when they appear on the website, the rewards we give for reviewing, what we take out, the few reasons we would decline one, and how to change or remove your own.
- Wedding and event booking termsVersion 1.0 · 23 September 2026How a wedding or an event is booked with Flower & Glory: the consultation, the quotation, the deposit, the balance, changes, the flowers on the day, hired items, and what happens if plans change.
Your data and this website
- Privacy noticeVersion 2.4 · 28 September 2026What we collect when you buy from us or read this website, why, who else sees it, how long it is kept, and what you can ask us to do about it.
- CookiesVersion 2.1 · 24 September 2026What this website stores on your device, what each thing is for, and how to change your answer.
- Accessibility statementVersion 1.0 · 18 September 2026How accessible flowerandglory.co.uk and the shop are, what we know is not yet right, and how to get help or tell us.
- CCTV policyVersion 1.0 · 18 September 2026Whether the shop uses cameras, why, who can see the pictures, how long they are kept, and how to ask for footage of yourself.
How we do business
- Anti-bribery and corruption policyVersion 1.0 · 18 September 2026Flower & Glory does not give or take bribes, and this policy says what that means for staff, suppliers and customers.
- Environmental and sustainability policyVersion 1.1 · 28 September 2026What Flower & Glory does about flowers, foam, packaging, the van, waste, water and chemicals, and what it has not done yet.
- Equality, diversity and inclusion policyVersion 1.0 · 18 September 2026How Flower & Glory treats the people who work here, shop here and learn here fairly, and what to do if you think we have fallen short.
- Modern slavery statementVersion 1.0 · 18 September 2026A voluntary statement of what Flower & Glory does to keep forced labour, child labour and human trafficking out of the business and its supply chains.
- Supplier code of conductVersion 1.0 · 18 September 2026What Flower & Glory expects of every business it buys from, and what happens if a supplier falls short.
Written by the studio in plain words; none of it is legal advice. If you cannot find what you need, get in touch and a person will answer.